Privacy Policy

Privacy Policy – 11bay App

Effective Date: June 14, 2025
Last Updated: June 14, 2025

At 11bay, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our app, including all services and features provided.

1. Information We Collect

  • Personal Information: Name, email address, phone number, shipping/billing address.

  • Account Information: Login credentials, preferences, and saved items.

  • Payment Information: We use third-party services for secure transactions. 11bay does not store full credit/debit card details.

  • Usage Data: Device information, app usage statistics, cookies, and IP address.

2. How We Use Your Information

  • To process orders and deliver products.

  • To provide customer support and respond to inquiries.

  • To improve our services, personalize user experience, and manage your account.

  • To send promotional messages (you can opt out anytime).

  • To prevent fraud and ensure security.

3. Sharing Your Information

We do not sell your data. We may share your information with:

  • Logistics and delivery partners for order fulfillment.

  • Payment providers for secure processing.

  • Technical service providers for app performance and analytics.

  • Authorities if required by law or for fraud prevention.

4. Your Choices and Rights

  • Access your personal data at any time.

  • Correct inaccurate or outdated information.

  • Delete your data by contacting our support team.

  • Opt out of marketing emails via unsubscribe link.

5. Data Security

We use encryption, firewalls, and regular audits to protect your data. However, no system is 100% secure.

6. Children’s Privacy

11bay is not intended for users under the age of 13. We do not knowingly collect data from minors.

7. Changes to This Policy

We may update this policy occasionally. We’ll notify users via email or app alerts when major changes occur.

8. Contact Us

If you have questions or concerns about your privacy, contact us at:
Email: privacy@11bay.com
Phone: +256 744 088888

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11bay Application Privacy Policy
Effective Date: June 14, 2025

Welcome to 11bay. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your data when you use the 11bay mobile application. By using our app, you agree to the terms of this policy.

1. Data We Collect

We collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b. Account Details

  • Login credentials

  • Wishlist and purchase history

c. Device & Usage Information

  • Device type, OS, IP address

  • App usage data

  • Location (if enabled)

d. Payment Information

  • Securely processed by third-party payment providers

  • We do not store your full credit/debit card numbers

2. How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and promotional offers

  • Improve app performance and user experience

  • Prevent fraud and secure your account

3. Third-Party Services

We may share your data with:

  • Delivery and logistics partners

  • Payment gateways

  • Technical service providers (analytics, app hosting)

  • Regulatory authorities if required by law

We do not sell your personal data to anyone.

4. Your Rights

You have the right to:

  • Access and review your data

  • Edit your personal information

  • Delete your account and data (upon request)

  • Opt out of marketing emails and notifications

To exercise your rights, email us at: privacy@11bay.com

5. Data Security

We protect your data using encryption, firewalls, and regular security reviews. While we take all necessary precautions, no system is completely immune to breaches.

6. Children’s Privacy

This app is not intended for users under 13 years. We do not knowingly collect data from children.

7. Updates to This Policy

We may update this policy from time to time. Changes will be posted in the app, and you will be notified of major updates.

8. Contact Us

For questions or concerns about your privacy, contact:
Email: privacy@11bay.com
Phone: +256 744 088888

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