11bay Application – Terms of Service
Effective Date: June 14, 2025
Welcome to the 11bay mobile app. These Terms of Service ("Terms”) govern your use of our app and services. By downloading, registering, or using 11bay, you agree to be bound by these Terms.
You agree to:
Use the app only for lawful purposes.
Provide accurate information when registering or placing an order.
Not misuse the app or attempt to disrupt its services.
We reserve the right to suspend or delete accounts that violate these Terms.
You are responsible for keeping your account credentials secure.
Any activity under your account is your responsibility.
Notify us immediately if you suspect unauthorized access.
All purchases are subject to product availability and confirmation of the order price.
Payments must be made through approved payment methods.
Prices may include applicable taxes, shipping fees, and import duties based on your location.
Orders are processed and delivered per our Shipping Policy.
Return requests must follow our 30-Day Return Policy.
Products must be unused and returned in original packaging.
If you submit reviews, comments, or uploads:
You grant us a royalty-free license to use, display, and distribute the content.
Your content must not be abusive, defamatory, or illegal.
All trademarks, logos, and content on the app are owned by 11bay or its partners.
You may not copy, distribute, or modify any part of the app without permission.
You must not:
Use bots or automation to access the app.
Resell or exploit any part of the app or its content.
Use the app in a way that harms 11bay or other users.
We may suspend or terminate your access without notice if you:
Breach these Terms.
Use the app in a way that causes harm or legal risk.
11bay is not liable for:
Indirect or incidental damages.
Delays or failures outside our control (e.g. courier delays, system errors).
These Terms are governed by the laws of the Republic of Uganda.
We may update these Terms at any time. Continued use of the app means you accept any changes.
For questions about these Terms, contact:
Email: legal@11bay.com
Phone: +256 744 088888
